Nowadays we base our communication on our phones. It’s easier to get in touch with someone by email, message or a phone call than to find time to meet them in person. This is especially important for people who run businesses and have to keep in touch with many people at the same time. But what happens when your phone system is not enough? What happens if you need to call several people at once?
We already know that business meetings can include more than two people and when we think of a meeting, we imagine a huge office with a large table and people sitting there. However, things have changed now and most people that are in one business together don’t even live in the same country let alone in the same city. Because of that, we have to find other ways to hold meetings or talk about a subject.
The internet allows us to communicate with everyone with ease, you can have a meeting via Skype, Google or any other way of your choosing. But, here comes the question, what happens if you only have your phone available as a device and you need to talk to your business partners or clients?
Here we are going to talk about the multi-line phone systems and what you can get with them. Many people ask the question if they are worth it and we are going to help you answer it.
These systems are made so they can improve office productivity and communication by easing the communication between customers and colleagues.
We already know about the standard phone systems and that they carry audio data packets between two parties. This means that there is one person at the end of the line and only two people can talk with each other in the same line.
The difference between the standard systems and the multi-line ones is that the latter allows multiple people to be on the phone at the same time. In short, if you have 3 clients that you want to talk to, you don’t have to make three phone calls. You can have all of them on the line at the same time and cut the time on different calls and be able to have an in-depth call with all of them.
The multiple lines can be internal or external. The Internal ones enable you to communicate with your colleagues and your employees. The external lines let you communicate with people who don’t work with you – your clients. They are called a system because they need to connect so you can talk with each other.
The VoIP or multi-line phone systems are great for businesses because they not only offer the line service, they offer so many other features that the business needs. The features include voicemail, caller ID, call transfer, and call waiting. They even offer some advanced features that include conference calls, queues, auto-attendant, and custom hold music. So, basically, you can choose what you need and you can personalize it. You can continue the branding process in your phone calls and make your business even more recognizable.
If that was not enough, the VoIP systems have features like the ability to digitally send voicemails and faxes to individual emails. Basically, anything you’d need you’d be able to do and even without the use of the internet.
There are so many benefits of the multi-line phone systems and they are really great when it comes to businesses. Let’s talk about the most important things you’d gain if you choose a VoIP for your business.
1. Increased Productivity
Have you ever gotten stuck in a phone call and then you realized that another customer was waiting for too long for you to answer or return the call? Well, with the multi-line function, you have the ability to reroute calls quickly. With that feature, the employees can gain more time to focus on other tasks and the customers will be satisfied because their requests or concerns will be addressed right away.
2. Reduced Costs
With these systems, the costs of the calls will be reduced significantly compared to standard phone lines. This happens because more of the VoIP-s operate through the internet. In addition to that, the numbers are hosted in the cloud and this means that you don’t have to take care of the system hardware and the line rentals.
The maintenance will not be a problem anymore since the provider will be taking care of all that. You will now have more time to focus on serious topics concerning your business, and not just a technical glitch in the phone system. You can get more info about the costs and the overall prices of the multi-line phone systems if you contact a provider that can answer everything you need to know about them.
This is great for businesses that have a remote team. If you are outsourcing your departments or some of your employees, then a multi-line phone system can help you maintain communications and improve collaboration. In addition to that, the calls can be rerouted to the person’s mobile phone if the call is not answered. This means that any calls will not go unanswered.
When you have a new business, you want to show off on the market. When the business needs to grow, there comes the need for new lines. So, if you want to get new lines without getting a whole new phone network then you need VoIP. When you can offer customers a dedicated phone number and not just a random mobile number, you show them that you are a professional and serious business.
5. Customer Service
When you use a multi-line system you will give your customers confidence. They will be able to recognize that you have a strong team and a good set up who cares about their needs and requests. When you use the customer service option with a VoIP, you will make a huge impact on your business operations and you will give your clients more reasons to trust you and your product.
These lines are really flexible, so you will be able to add or remove numbers, set up call forwarding and you can even integrate voice mail. With them, you will get a far greater range of services than your normal phone system allows you. Now you will have all these options that will benefit your business and your customers.
7. Call waiting and forwarding
You will never miss a call again. No matter how busy you are, the call can be forwarded to your private mobile number, to your coworker or to the customer service. Your clients will also be able to leave a message, so they will not be left hanging ever again.
The multi-line phone systems should be integrated into any business. They are the thing that makes the difference between a good and great business. They will ease the communication between you and your coworkers and they will take the customer service to the next level.