Google Duplex could soon take over call centres

Google Duplex could soon take over call centres

"We aren't testing Duplex with any enterprise clients".

Google emphasized that it is "taking a slow and measured approach" with Duplex - likely due to the initial backlash - and reiterated the three limited domains that the company has so far announced. Which is why the tech giant thinks its Duplex AI - which sounds so human and can imitate the quirks of human speech so well that it's nearly creepy - would be a flawless addition to call centers.

With thousands of call centers moved out to the likes of India, but a pressure from many users to bring them back, the prize of a fully working Duplex layer before they speak to a human being, could placate the traditionalists and at the same time reduce the queues, another bugbear of the "you can't have it all ways" camp.

Google has refuted the report. They further stated that the technology is focused on very specific use cases, and is now being tested with restaurant reservations, hair salon booking, and holiday hours with a limited set of trusted testers.

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Petersburg Stadium on Wednesday (AEST). "Olivier is important to our team, and for our style of play", Deschamps added. Godin, who was playing for Uruguay on Friday, is also the godfather of Griezmann's daughter.

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The administration says federal law requires it to ensure that children are safe - and that, it contended, calls for more time . Azar said reunited families would remain in custody of the Department of Homeland Security as their cases are adjudicated.

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Everyone has had troubles breaking teams down, defensively teams have generally been very sound. We're really solid, we don't let the opponent get so many chances", Granqvist told reporters.

According to the report, some big global companies are already in the early stages of testing the Google Duplex AI technology for use in their own applications like call centers to answer consumers' questions. But Google - with all of its cloud offerings - is hedging on the advantage provided by its AI smarts. An anonymous source that claims to be close with Google's plans says that the company is already in talks with at least one firm that would like to use Duplex for "simple, straightforward customer service calls". Last year, Amazon started selling a version of its wildly popular voice assistant Alexa designed specifically for use responding to questions via phone and text. The API can be used to transcribe a customer's call and distinguish 2-4 speakers, while taking into account background noise, static, and hold music.

Google Duplex may have a solution to that problem by making the automated interactions less robotic and more life-like.

However the company has admitted that the ethical concerns that overshadowed the original presentation have slowed work on the project, this person said.

Despite this, many are still uncomfortable with how natural Duplex sounds thanks to the use of pauses, "uh", and "umm" in a conversation. It wasn't immediately clear during those first demo calls that people knew it was a robot they were talking to on the other end of the line.

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