Alexa Needs a Human-Assist--People Listening to Echo Recordings

Alexa Needs a Human-Assist--People Listening to Echo Recordings

Privacy concerns have always been linked to smart home devices and voice assistants and the like, and that, of course, includes Amazon and Alexa. The other user can be in just the other room or in a completely different city. A recent report indicated that Amazon employees are tasked with analyzing your Alexa conversations.

"You need to listen to customers", said Bezos in a video to employees of online shoes store Zappos in 2009. Bloomberg's report states: "Two of the workers said they picked up what they believe was a sexual assault". However, the company does not explicitly mention that humans review customer recordings.

Doing so will opt you out of some aspects of Amazon's voice study, although their team may still analyse your recordings "by hand". However, a number of employees told Bloomberg that they also exchanged "amusing" clips among themselves in an internal chat room. Here's how to prevent Amazon from listening. For The Sake Of Alexa's Improvement The report says that Amazon workers listen to users' Alexa conversations and then transcribe and annotate them.

While numerous workers report working on and hearing mostly mundane utterances, there are outliers: "Occasionally the listeners pick up things Echo owners likely would rather stay private: a woman singing badly off key in the shower, say, or a child screaming for help".

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Being HIPAA-compliant, Amazon can collaborate with hospitals and healthcare providers to manage users' protected health data to share personal information on an Echo device.

'For example, this information helps us train our speech recognition and natural language understanding systems, so Alexa can better understand your requests, and ensure the service works well for everyone'.

'We have strict technical and operational safeguards, and have a zero tolerance policy for the abuse of our system, ' the spokesperson said.

'Employees do not have direct access to information that can identify the person or account as part of this workflow. However, users can't use the voice assistant to find physicians or therapists.

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